Posted: 08/28/2022

Now offering a $500.00 sign-on bonus!!!!

About Us:
Wake Electric Membership Corporation is an electric distribution cooperative owned and controlled by thousands of people just like you—the consumer-members. Wake EMC provides reliable, safe, and affordable energy and related services. We operate as a cooperative business and continually improve our services to meet the needs of our members and enhance their quality of life.


  • Learns and maintains working knowledge of the cooperative policies and procedures.
  • Provide accurate, efficient, and timely service in handling consumer request and inquires.
  • Timely respond to outages, including crew assignments.
  • Timely respond to emergency calls.
  • Detailed documentation of the events, monitor all alerts.
  • Respond to all after-hours request, including reconnection of electric service.
  • Monitor and grant visitors/deliveries access to the Youngsville facility.
  • Hours not to exceed 20-hours per week, creative work schedules options. Must be available day and evenings shifts and holidays.
  • Performs other duties as assigned.
Hiring range $15.68 - $18.10 per hour depending on experience

*This position reports to Supervisor of System Operators*

  • Must possess excellent verbal, written, and listening communication skills.
  • Interacts with the Customer Information System (CIS), Outage Management System (OMS), SCADA, Automatic Vehicle Location (AVL) and SmartTrack applications according to WEMC policy.
  • Must have the ability to hear pertinent conversations and radio traffic in an active control room environment.
  • Must be able to give clear directions.
  • Must be able to communicate with both employees and member to resolve issues.
  • Must be accurate, efficient and detail oriented; quick, technology-savvy with super situational awareness.
  • Demonstrate effective employee relation skills.
  • Selected candidate will receive extensive on the job training during the first two weeks of employment; with continuous training provided on a regular basis.
  • Must pass background check and drug screen.
  • A driver’s license and reliable transportation is required.
Cooperative Services Center is an Equal Opportunity Employer including Veterans/Disabilities